a letter: complain about restaurnt service

Post your Task 1 or 2 response and/or read the responses of other students and provide feedback.
Post Reply
allen_zhang
Posts: 362
Joined: Tue Feb 25, 2014 2:41 am

a letter: complain about restaurnt service

Post by allen_zhang »

You had a meal at a restaurant. You are not happy with the service. Write to the manager to complain about it. Give details about the problems and request some compensation or refund.

I am writing to bring to your attention the bad service and food my wife and I received at your restaurant recently.

Last week on May 10th Saturday, my wife and I visited your restaurant. Since it was our 10th anniversary, I planned to have a special meal with my wife. We chose your restaurant because it was recommended in the website www.bestfood.com.

However, it turned out that I made a big mistake. When we arrived at your restaurant at 6:30, we had had to wait for almost 30 minutes to be seated. After that we waited for another 30 minutes to have our order to be served. We ordered a Fish Soup and a Lame Chops. Unfortunately, the Fish Soup was too salty and the Lame Chops was totally over cooked. We were extremely disappointed and complained at the time, but the waitress was very unhelpful and said there was nothing she could do. We finally left your restaurant without touching the food anymore.

Since we did not even eat the food, I would like to request a full refund for the horrible food we were served.

I look forward to hearing from you.

Yours faithfully,
Allen Zhang
#1 2013-09-07 L7.5; R8; S6; W6
#2 2014-03-08 L7.5; R7; S7; W5.5
#3 2014-05-10 L7.5; R8; S6.5; W6
#4 2014-06-21 L7.5; R6.5; S5.5; W7
#4 2014-06-21 L7.5; R6.5; S7; W5.5
User avatar
Flick
Grammar Checker
Grammar Checker
Posts: 1466
Joined: Mon Apr 21, 2014 10:06 pm

Re: a letter: complain about restaurnt service

Post by Flick »

allen_zhang wrote:You had a meal at a restaurant. You are not happy with the service. Write to the manager to complain about it. Give details about the problems and request some compensation or refund.

Dear Sir/Madam,

I am writing to bring to your attention the bad service and food my wife and I received at your restaurant recently.

Last week on Saturday, May 10th, my wife and I visited your restaurant. Since it was our 10th anniversary, I planned to have a special meal with my wife. We chose your restaurant because it was recommended in the website http://www.bestfood.com. (<-- I like the level of detail you have included here.)

However, it turned out that I made a big mistake. We arrived at your restaurant at 6:30, but had to wait for almost 30 minutes to be seated. After that, we waited for another 30 minutes to have our order served. We ordered fish soup and lamb chops. Unfortunately, the soup was too salty and the chops were totally over cooked. We were extremely disappointed and complained at the time, but the waitress was very unhelpful and said there was nothing she could do. We finally left your restaurant without finishing our meal.

Since we did not eat the food, I would like to request a full refund for the horrible food we were served.

I look forward to hearing from you.

Yours faithfully,
Allen Zhang
Post Reply