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Posted: Mon May 03, 2021 6:21 am
The pie charts illustrate the outcomes of the questionnaires provided to the customers who stayed at Parkway Hotel by 2005 and 2010 in order to anticipate how satisfactions of visitors rated for customer services of the hotel.
In 2005, 45% of customers gratified the services while 21% thought that the services were poor. Remarks such as very poor and good came from 15% and 14% of customers respectively. Nevertheless, only 5% considered that the services held perfection.
When it reached 2010, the ratings of visitors slightly altered. 39% of customers remarked good for the services whilst 28% were surprised by the excellency of services. Moreover, 17% criticized the services to be satisfactory. Only 12% imagined the services to be poor and approximately 4% very poor.
In conclusion, the service quality of the hotel improved over a five-year period. The majority saw the services to be gratifying in 2010 when their attitudes tended to be good for the following year.
In 2005, 45% of customers gratified the services while 21% thought that the services were poor. Remarks such as very poor and good came from 15% and 14% of customers respectively. Nevertheless, only 5% considered that the services held perfection.
When it reached 2010, the ratings of visitors slightly altered. 39% of customers remarked good for the services whilst 28% were surprised by the excellency of services. Moreover, 17% criticized the services to be satisfactory. Only 12% imagined the services to be poor and approximately 4% very poor.
In conclusion, the service quality of the hotel improved over a five-year period. The majority saw the services to be gratifying in 2010 when their attitudes tended to be good for the following year.
