Task 1 - feedback please - attempt 1
Posted: Sat Jan 03, 2015 11:01 am
Something in an airport delayed you and you have missed your flight. Write a letter to the airport's customer service department.
In your letter include:
* What delayed you
* How missing this flight affected you
* What you would like the airport to do about this issue
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Dear Sir/ Madam,
I am writing to you to bring to your notice the manner in which passengers were handled by your airlines representative at Brisbane International Airport. Allow me to elaborate.
Last week, I was checking in my cabin baggage in your airlines counter to fly to Sydney. To my surprise, your check-in agent Ms. Karla Bos was so lazy and disorganized that she took incredibly long time to issue me a boarding pass, I had to miss the flight. Indeed, she took more than 15 minutes to process a single ticket of mine. Given the time constraint, I pleaded her to be quick, but in vain. As a consequence, I was not able to reach the business conference on time leading to a huge loss for my company and my career.
I trust you can empathize with my situation. Thus, I am expecting you to take immediate action by training this agent on efficient passenger processing skills before deploying her in such busy check-in counters. I am also expecting you to reprimand her supervisor for allowing such an unskilled person to attend the desk.
Your timely attention to this matter is needed.
Sankar
**********************
In your letter include:
* What delayed you
* How missing this flight affected you
* What you would like the airport to do about this issue
---------------------
Dear Sir/ Madam,
I am writing to you to bring to your notice the manner in which passengers were handled by your airlines representative at Brisbane International Airport. Allow me to elaborate.
Last week, I was checking in my cabin baggage in your airlines counter to fly to Sydney. To my surprise, your check-in agent Ms. Karla Bos was so lazy and disorganized that she took incredibly long time to issue me a boarding pass, I had to miss the flight. Indeed, she took more than 15 minutes to process a single ticket of mine. Given the time constraint, I pleaded her to be quick, but in vain. As a consequence, I was not able to reach the business conference on time leading to a huge loss for my company and my career.
I trust you can empathize with my situation. Thus, I am expecting you to take immediate action by training this agent on efficient passenger processing skills before deploying her in such busy check-in counters. I am also expecting you to reprimand her supervisor for allowing such an unskilled person to attend the desk.
Your timely attention to this matter is needed.
Sankar
**********************
.